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About Us

Çizgi RMA Services

Cizgi set out to master the RMA services in 1992, as an Asus Distributor firm developing RMA software and CRM facilities. Then, in the 2000s, we invented the need of the vendor based RMA services; with our service success reputation all vendors and/or distributors requested us to give them our engineering RMA and CRM services. Our growth strategy since the late 2007s has enhanced Cizgi RMA Services' recognition, shaping us into a engineering corporation with a country presence. Intel for CBB project, Acer for notebooks, MSI, Gigabyte, Foxconn, ECS for PC components requested from us RMA services and CRM engineering. After the descending of the PC Components distribution activities in 2008 parallel to worldwide economic crisis, the Group is now refocused on technical services and education.

Cizgi RMA Services is pursuing its expansion to ensure steady growth in its business segments. Cizgi RMA Services' technological competencies, which are sustained by rigorous engineering and management principles, now cater to specific vendor based RMA Service markets. We organized Cizgi group into three main Business Areas, Cizgi Elektronik for Asus Distribution, Cizgi-Tagem as technology research & development and education center and Cizgi RMA Services for technical engineering service management.

 

Each company emphasizes self-reliance and flexibility in order to exploit its synergies, foster a long-term commitment by our people, promote creativity, and stay tuned to the market. This managerial policy is rooted in Cizgi Group core values: humility, realism, entrepreneurial spirit and respect.

Mastering growth to make it safe and sustainable for future generations requires a development strategy consistent with ethical principles to which there can be no exception: personal fulfillment and preservation of the environment. These principles inform the Cizgi Group Companies, which spells out our values and Code of Ethics. We have distributed the RMA Service documents to all other computer companies, teachers and professors to ensure that our ethical principles are known and applied.You can find detailed RMA Lab engineering facilities here and CRM Management here and attached document. The file here, is for education purpose but at the same time defines how we are consistent on our RMA service skills.








RMA Service Facilities

  • Accept goods from distributor, dealer or end user; complete system and/or component base
  • Call center engineering help
  • Internet support by engineers, email answers, forums and social media engineering
  • L0, L1, L2, L3 and L4 chip based engineering
  • Pick-up and delivery organization by shipment companies.

 

RMA Process Chart

You can find below our RMA procedures standards, service periods and pricing as well. Service levels are segmented to L0, L1, L2, L3 and L4 according to universal literature but can be re-set by the vendor too.

All necessary investments are done by Cizgi RMA Services if needed a new procedure and/or equipments to improve the service facilities parallel to vendor standards.

Definitions and service periods

Level

Description

Service Time (minute)

Receive

Welcome desk

3 ~5

L0:

Pre-screen

15 ~20

L1:

Module Swap

20 ~30

L2:

Module Swap+Change Board Connectors (Exa: USB connectors or Button or Power Jack)

25~35

L3:

Board Level Repair (Not include BGA chipset repair)

35~45

L4:

Board Level Repair (Include BGA chipset repair)

45~55

Final Test

 

25~35

Ship out

Cargo

15 ~20

Pricing

Products

Repair Level

TAT (In house) Performance

Service Charge (w/o Shipment Cost )

NB

L0,L1,L2,L3,L4

L0,L1,L2: 2-3days 95%

L0: $20

L3-L4: 5-6days 90%

L0 - L1: $30

 

L0 - L2: $35

L0 - L3: $45

L0 - L4: $55

NetPc

L0,L1,L2,L3,L4

L0,L1,L2: 2-3days 95%

L0: $20

L3-L4: 5-6days 90%

L0 - L1: $30

 

L0 - L2: $35

L0 - L3: $45

L0 - L4: $55

MBO

L0,L1,L2,L3,L4

L0,L1,L2: 2-3days 95%

L0&L1&L2: $6

L3-L4: 5-6days 90%

L0 - L3: $12

 

L0 - L4: $16

VGA

L0,L1,L2,L3,L4

L0,L1,L2: 2-3days 95%

L0&L1&L2: $6

L3-L4: 5-6days 90%

L0 - L3: $12

 

L0 - L4: $16

ODD

L0,L1,L2

L0,L1,L2: 2-3days 95%

L0 & L1: $4

 

L0 - L2: $6

PSU

L0,L1,L2

L0,L1,L2: 2-3days 95%

L0&L1&L2: $9

LCD

L0,L1,L2

L0,L1,L2: 2-3days 95%

L0: $20

 

L0 - L1: $35

L0 - L2: $45

Complete PC System

L0,L1,L2,L3,L4

L0,L1,L2: 2-3days 95%

L0: $20

L3-L4: 5-6days 90%

L0 - L1: $25

 

L0 - L2: $30

L0 - L3: $45

L0 - L4: $55

Vendor Responsibilities

  • Spare parts FOC (Amount negotiable %1-%3, excluding epidemic issues)
  • Secure service server Access or eCircuit Diagram
  • Troubleshooting Guide/ Repair Guide / Service Guide
  • Repair and training Experiences
  • Private brand Test Programs(Main SW & Utilities)
  • Technical Support contact window
  • Spare Parts orders contact window
 

Company Brief Profile

  • Cizgi RMA Services Ltd.Sti.
  • Address: Cemal Sururi Cad. Halim Meriç İş Merkezi No: 15/C D: 5 - 6 -7 -8 34394 Şişli / İSTANBUL
  • Phone number: 90-212-3567070
  • Web site: http://www.cizgi.com.tr  
  • Contact information of the person in charge: Niyazi SARAL, nsaral@cizgi.com.tr
 

Company Details

  • Date of creation: Cizgi Elektronik 1992, Cizgi RMA Services 2010
  • Main areas of activity: Vendor based RMA Services
  • Main customers: Asus (beginning from 1992), MSI, Foxcon, ECS, FSP, Compal

Human Resources

  • 28 Technicians, 6 Electronic/Computer Engineers and 2 Managers
  • Total 38 employees
 

Result

We are obviously aware that all our objectives have not been met yet and we continue our efforts in order to meet your expectations as close as possible! Cizgi RMA Services is focused on reducing spare parts delivery problems, past dues of vendors and further improving its repair services. In parallel, we are optimizing our supply chain processes for a better, quicker and more reliable RMA service. We made an angel investment to an innovative firm for the BlackBox Project which had client/server software to recognize the clients PC's or NoteBook's hardware and serve them from internet. The software; based on a global positioning system, had tools to collect all our customers HW information for our databases.

Our intimacy with vendors, coupled with our support and services experience and our network, allow us to establish strong relationships with our customers, while offering a large range of services. We also continue to expand our repair capabilities for maintenance services within Cizgi RMA Services network, according to the local demand.

This month we will launch additional services on our website, a dedicated portal to all our countrywide customers.  It will in particular provide customers with greater visibility on their effective RMA, spare parts and repair business with Cizgi Services. And this effort will continue as in the coming year, we will go on offering more services on our website!

Overall, our top priority remains to meet our customers' needs by providing high-quality services'

Please wait!